TelStrat is part of Avaya’s Select Product Programme (SPP), which enables you to purchase compliance-tested solutions using Avaya part code numbers, without requiring you to have a contract with an additional vendor.

TelStrat’s Engage Contact Center Suite™ is a solution for Avaya IP Office Contact Center delivering comprehensive and advanced workforce optimisation (WFO) & Call Recording capabilities:

  • Advanced interaction recording
  • Quality management
  • Analytics
  • Workforce management (WFM)

Why TelStrat Engage & Avaya

Avaya IP Office Contact Center solutions are designed for small to medium-sized companies requiring simple yet powerful solutions, and at a competitive price point. TelStrat’s Engage Suite addresses exactly the same requirements. And by being an SPP vendor, TelStrat have developed a truly complementary solution to Avaya IP Office Contact Center, taking the contact centre to the next level.

Key Features & Benefits of the Engage Suite

  • Award-winning, all-in-one capabilities
  • Seamless integration with IP Office Contact Center solutions (fully Avaya tested)
  • Easy deployment and minimal training required
  • Ultra-intuitive user interface to simplify and accelerate adoption
  • Industry-leading call recording
  • Live monitoring
  • Centralised management
  • Performance dashboards and advanced analytics to drive improvements
  • Screen capture
  • Agent evaluation, coaching and e-learning
  • Accurate forecasting
  • Automated scheduling
  • Optimised staff utilisation
  • Real-time agent adherence
  • End-to-end encryption needed to comply with PCI, HIPAA and other government and industry regulations

TelStrat Engage enable small and mid market organisations to take their business to the next level by providing advanced capabilities to monitor customer interactions, maximise agent productivity and unlock customer and competitive insights.

Target Markets

TelStrat Engage has proven successful worldwide for finance, healthcare, government, retail, transportation and many other verticals. Over 20 years, TelStrat has convinced over 3,200 customers worldwide, with 100,000s of users using their solution.

Want to learn more about TelStrat?

"The Power of WFO Meets The Power of We™"

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Download the TelStrat Engage for IP Office Brochure