Delivered in a classroom setting with remote access to lab equipment, this Avaya IP Office training course consists of a combination of interactive instructor lectures followed by practical lab exercises.

Topics covered:

• Describe the components of Avaya IP Office Contact Center
• List requirements for integration of Avaya IP Office Contact Center with Avaya IP Office
• Install the Avaya IP Office Contact Center
• Configure the Avaya IP Office Contact Center components
• Configure the Supervisor and Agent User interface
• Implement call flows
• Implement IVR script
• Create historical reports
• Configure email, dialer and chat
• Integrate database via call flows

Training Centre:

Westcon, Gatwick Office

Pre-requisites:

Students with fundamental knowledge of Avaya IP Office Contact Center. Students are required to complete the following pre-requisites prior to starting Avaya IP Office Platform Contact Center curriculum:
• 3782C Avaya IP Office™ Contact Center Advanced Design and pass the associated 3782X exam
• 7720C Avaya IP Office™ Basic Integration and Configuration
• Pass the 7720T Online Test

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